Creating Measures and Metrics in ITSM
Learn how to design effective measurements in your organization using ITSM to accurately measure your success!
Creating Measures and Metrics in ITSM is an online course from Udemy in ITIL. It is structured in 6 modules with 4 stated learning outcomes, over 1.5 hours. It costs ₹549, certificate included. Learners rate it 4.6/5 from 4.8K ratings on Udemy, with 17.1K enrolled.
Part of our ITIL courses collection, where we compare it against 3 other courses.
Course highlights
| Provider | Udemy |
| Duration | 1.5 hours |
| Level | All Levels |
| Mode | Self-paced |
| Language | English |
| Certificate | Yes — shareable certificate |
| Instructor | Jason Dion |
| Rating | 4.6★ (4.8K reviews) |
| Learners | 17.1K |
| Price | ₹549 ₹3,129 |
About this course
Creating Measures and Metrics in ITSM teaches you how to design effective measurements in your organization using ITSM to accurately measure your success. The course covers the five different types of measurement models and the five different types of assessment methods, showing you how to develop custom metrics based on your desired goals.
You will understand the reasons why you should set up measurements and metrics in your organization. The syllabus moves from defining your vision through measurements and measurement models into assessments and reporting, finishing with a conclusion that ties the concepts together.
At the end you will be able to develop custom measures and metrics based on your desired goals and apply the five measurement models to real ITSM scenarios. The course also prepares you to choose and apply the right assessment method for the situation.
This course is built for all levels and runs for 1.5 hours of self-paced video. A certificate is available on completion. The language is English and the instructor is Jason Dion.
Honest limits: the course does not go deep into statistical analysis or advanced data science. If you are looking for a broader ITSM foundation, the ITSM Fundamentals course (₹459, 7.5 hours) or the Definitive ITSM 4 Foundation Exam Prep course (₹459, 7.5 hours) cover the full certification syllabus with more study material. For quick, practical metric design, this Udemy course is a focused option.
What you’ll learn
Level and time commitment
Skills you’ll gain
What this course covers
6 modulesThe 6-part outline Udemy publishes for this course, across 1.5 hours.
Module 1 · Introduction
Module 2 · What is your vision?
Module 3 · Measurements
Module 4 · Measurement Models
Module 5 · Assessments and Reporting
Module 6 · Conclusion
What learners rate it
Rated 4.6/5 by 4.8K learners on Udemy (checked 6 Oct 2026).
This rating is collected by Udemy from its own enrolled learners. We reproduce it as reported and do not accept paid or incentivised reviews. See it on Udemy →
Compiled by the CoursesGlobal editorial desk. Fees, ratings, duration and certificate details for the 1 course shown are read directly from Udemy course pages — we never estimate a price or a rating. Last verified 6 October 2026.
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Compare with alternatives
Same topic, different trade-offs — here's who runs each one and what it's best at.
| Course | Provider | Rating | Price | Duration | Why pick this one | |
|---|---|---|---|---|---|---|
| Creating Measures and Metrics in ITSM This |
 Udemy
|
4.6★ | ₹549 | 1.5 hours | Quickest to finish (1.5 hours) | |
| ITSM Fundamentals: Prepare for the Certification Exam |
Udemy
|
4.6★ | ₹459 | 7.5 hours | Highest rated (4.6★ from 7.1K reviews) | View ↗ |
| ITIL 4 Foundation Practice Certification Exams (6 Exams) |
Udemy
|
4.5★ | ₹759 | 240 questions | Most popular — 183K learners | View ↗ |
| The Definitive ITSM 4 Foundation Exam Prep Course |
Udemy
|
4.5★ | ₹459 | 7.5 hours | Beginner-friendly · 7.5 hours | View ↗ |
Common questions
How much does Creating Measures and Metrics in ITSM cost?
It is listed at ₹549 on Udemy, last checked 6 October 2026. Course prices change and providers run discounts, so treat this as the list price and confirm on the provider page.
Does Creating Measures and Metrics in ITSM come with a certificate?
Yes — Udemy lists a certificate on completion. It is a course certificate, not a formal qualification or university credit.
How long does Creating Measures and Metrics in ITSM take?
Udemy lists it at 1.5 hours. It is self-paced, so that is the volume of material rather than a deadline — how long it actually takes depends on the hours you put in each week.
Is Creating Measures and Metrics in ITSM suitable for beginners?
Udemy lists it as suitable for all levels, so beginners and people brushing up work through the same material.
What does Creating Measures and Metrics in ITSM cover?
It is organised into 6 modules, starting with Introduction and going on to What is your vision?, Measurements, Measurement Models, Assessments and Reporting, among others. The full outline is on this page.
Who teaches Creating Measures and Metrics in ITSM?
Jason Dion, as listed by Udemy.