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CRM: Customer Relationship Management

CRM: Customer Relationship Management is a beginner-level online course from Udemy in Management. It is structured in 7 modules with 7 stated learning outcomes. It is free to enrol, and a certificate is available on completion. Learners rate it 4.5/5 from 6.7K ratings on Udemy, with 32.5K enrolled.

Part of our Management courses collection, where we compare it against 75 other courses.

★★★★★4.5(6.7K reviews) 32.5K learners English

Course highlights

Provider Udemy
Level Beginner
Mode Self-paced
Language English
Certificate Yes — shareable certificate
Rating 4.5★ (6.7K reviews)
Learners 32.5K
Price Free

What you’ll learn

How to improve Customer Relationship Management by proactively developing relationships that get the best results from your customers
How to avoid 12 common CRM mistakes that businesses often make
How to manage customer relationships to boost purchase recurrence and attract new clients
The ‘7 Key Ingredients of MCR (Maximising Customer Relationships)’
How to develop a proactive approach to focus your time, resources and efforts on the ‘right’ customers
Practical tools and techniques to help you carry out customer attitude surveys, get to know your consumer and identify issues and opportunities
How to devise your own ‘MCR’ plan by putting together multiple customer relationship management strategies

Level and time commitment

Udemy lists this course at Beginner level.
No prior experience in the subject is assumed — this is where the provider expects a newcomer to start.

Skills you’ll gain

Thing

What this course covers

7 modules

The 7-part outline Udemy publishes for this course.

Module 1 · Forget CRM, Think MCR
Module 2 · Maximising Your Customer Relationships
Module 3 · Thinking Strategically And Getting Focused
Module 4 · Getting To Know Your Customers
Module 5 · Giving The Best To Your Customers
Module 6 · Getting The Best From Your Customers
Module 7 · Keeping It All Going

What learners rate it

4.5
★★★★★
6.7K ratings

Rated 4.5/5 by 6.7K learners on Udemy (checked 25 Aug 2026).

This rating is collected by Udemy from its own enrolled learners. We reproduce it as reported and do not accept paid or incentivised reviews. See it on Udemy →

How this page is put together

Compiled by the CoursesGlobal editorial desk. Fees, ratings, duration and certificate details for the 1 course shown are read directly from Udemy course pages — we never estimate a price or a rating. Last verified 25 August 2026.

How we compare and rank courses · Our review policy · Affiliate disclosure

Compare with alternatives

Same topic, different trade-offs — here's who runs each one and what it's best at.

Course Provider Rating Price Duration Why pick this one
CRM: Customer Relationship Management This Udemy 4.5★ Free Free — and still gives a certificate
Management Accounting: Cost Systems, Budgets, & Strategies Udemy 5.0★ Free Highest rated (5.0★ from 31 reviews)
Introduction to Management Consulting Coursera 4.8★ Check price 5h 45m Quickest to finish (5h 45m)
Social Media Management Coursera 4.8★ Check price 18h 13m Beginner-friendly · 18h 13m
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Common questions

Is CRM: Customer Relationship Management free?

Yes. Udemy lists it as free to enrol. A certificate is available on completion — providers often charge separately for the certificate even when the course itself is free, so check the fee on the provider page before you count on it.

Does CRM: Customer Relationship Management come with a certificate?

Yes — Udemy lists a certificate on completion. It is a course certificate, not a formal qualification or university credit.

Is CRM: Customer Relationship Management suitable for beginners?

Yes. Udemy lists it at Beginner level, so no prior experience in the subject is assumed.

What does CRM: Customer Relationship Management cover?

It is organised into 7 modules, starting with Forget CRM, Think MCR and going on to Maximising Your Customer Relationships, Thinking Strategically And Getting Focused, Getting To Know Your Customers, Giving The Best To Your Customers, among others. The full outline is on this page.